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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on May 21, 2024
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Supply Chain Transformation for Sustainability
NelsonHall’s supply chain transformation for sustainability profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Genpact’s supply chain transformation for sustainability offerings, capabilities, and market and financial strengths, including:
Genpact is a global professional services company delivering BPS and consulting services with a core focus on transformation. Genpact reported revenue of ~$4.5bn in 2023.
The company offers core services for customer care, finance and accounting, risk and compliance, sales and commercial, sourcing and procurement, sustainability, supply chain, and trust and safety. It employs ~120,000 professionals globally. Genpact has ~20 years of experience offering SCM services. However, the major focus and growth in SCM offerings started post-2018 when Genpact acquired Barkawi Management Consultants.
Within supply chain management, Genpact aims to elevate businesses’ supply chain performance by combining practical, industry-led expertise, advanced digital technologies (including generative AI), data-driven solutions, and methodologies to help organizations gain end-to-end supply chain visibility and maximize returns from existing technology investments.
Genpact offers supply chain management services across advisory, managed services, technology, and sustainability through a mix of data, technology, and analytics capabilities. Services include AI- and ML-led deployments, tech implementations, end-to-end transformations, and outcome-driven SCM offerings.
NelsonHall estimates ~12,500 SCM FTEs support Genpact's clients across managed services, engineering, reporting and analytics, and technology services. NelsonHall expects Genpact to grow its SCM offerings revenue and headcount by 10-15% annually for the next two-three years. With a focus on integrating technology, analytics, and outcome-based engagements, NelsonHall expects Genpact will further increase average SCM services revenue per client.
Genpact's strategy for SCM services is to build an ecosystem of non-linear offerings that are highly connected and autonomous with a focus on carbon emission, circular supply chain, and fair operations within the ESG framework.