HRO Insight blog
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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Sep 26, 2022
This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX services for startups and emerging brands
NelsonHall’s CX Services in Startup and Emerging Brands profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Alorica’s CX services offerings and capabilities, and market and financial strengths, including:
Alorica has taken active steps to reposition the whole brand towards growth, with changes in the executive team, investments in new offerings and platforms, and reshaping GTM by clients' growth stage versus by vertical. The new focus on target outcomes is reflected across the company's marketing assets, such as the website. Alorica also developed an exclusive GTM for emerging brands and startups, with new types of work and new vertical opportunities.