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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Jan 12, 2021
This NelsonHall vendor assessment analyzes Alorica'sofferings and capabilities in Social Media Customer Experience Services
NelsonHall’s Social Media CX Services profile on Alorica is a comprehensive assessment of Alorica’ offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Alorica’s CX services offerings and capabilities, and market and financial strengths, including:
Alorica's social media services span across the different effects on brands focusing on human in the loop. It employs algorithms to identify the need for human intervention within the automated scripts. It prioritizes real-time responsiveness and insights, looking to assist companies in the consumer to consumer paradigm.