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Foundever - Content Transformation

Vendor Analysis

by Ivan Kotzev

published on Jun 23, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Foundever's offerings and capabilities in content transformation.

Who is this Report for:

NelsonHall’s Content Transformation profile on Foundever is a comprehensive assessment of Foundever’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Foundever’s content transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Foundever’s offerings and capabilities in content transformation.

Since 2017, Foundever reorganized its trust and safety practice using technology and digitally enabled processes at the agent level. Another development track is real-time performance and content analysis to drive smart routing decisions and switch moderators between content types and workflows. Foundever is also expanding its delivery footprint, added Peru and Turkey in 2022.

Outsourcing clients looking for a vendor with strong advertising support practice and experience in policy and analytics optimization of content moderation practices should especially take note of this profile on Foundever.

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