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Alorica - Content Transformation

Vendor Analysis

by Ivan Kotzev

published on Apr 27, 2023

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Report Overview:

This NelsonHall assessment analyzes Alorica’s offerings and capabilities in content transformation

Who is this Report for:

NelsonHall’s Content Transformation profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Alorica’s content transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Alorica’s trust and safety and content transformation practice aims to continue its growth pattern established over the last three years and plans to nearly double in size in 2023 to become a top three global player over the next three years. In support of this revenue target, the company sees a strong sales pipeline. It looks to offer a complete trust and safety services portfolio, including the value-add advisory service in policy governance with the automated policy ingestion and workflows in Alorica Shield.

Outsourcing clients looking for a vendor with a well-developed user and platform safety practice and advanced wellness framework with in-house tools should especially consider Alorica.

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