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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Intelenet - Next Generation Mortgage & Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Jul 09, 2018

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Report Overview:

This NelsonHall assessment analyzes Intelenet’s offerings and capabilities in Mortgage and Loan BPS. Intelenet is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Digital Banking Services Vendor Assessment for Intelenet is a comprehensive assessment of Intelenet’s Next Generation Mortgage and Loan BPS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Mortgage and Loan BPS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Mortgage and Loan BPS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations

Key Findings & Highlights:

Intelenet Global Services (Intelenet) started operations in 2001 delivering contact center and back-office services for banking and insurance companies out of a center in Mumbai. Intelenet was founded as a joint venture between Housing Development Finance Corp. (HDFC) and Tata Consulting Services (TCS). In August 2004, Barclays Bank purchased TCS’ former 50% stake in Intelenet from HDFC for £19m. Today, after several changes in ownership, Blackstone is the primary investor in Intelenet. 

Intelenet began its mortgage and loan (M&L) BPS services in 2005, providing data entry services from paper documents to support a global bank's origination processing for mortgages. Over time, the range of services provided expanded into all lending processes, except default management services. For the first six years, Intelenet delivered M&L BPS processes which were rules-based. After 2011, Intelenet began delivering discretionary based services. Specifically, Intelenet has been underwriting loan approvals subject to a set of criteria (e.g., size limits, and risk parameters).

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