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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Genpact - Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Nov 22, 2010

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in banking BPO services. Genpact is one of a number of banking BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's banking BPO profile on Genpact is a comprehensive assessment of Genpact's banking BPO offerings for organizations and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of banking BPO services and identifying vendor suitability for banking BPO services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's banking BPO offerings, capabilities and market and financial strengths including:

  • Analysis of the company's offerings and key service components
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue Summary
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's delivery organization including the location of delivery locations

Key Findings & Highlights:

Genpact has been providing banking BPO and technology management services since 2000. Genpact has a broad list of tier 1 banking clients that give it a diversified portfolio of banking services it delivers at scale.

Genpact's banking BPO services include retail banking, commercial banking, capital markets and KPO.

Genpact has a strong base of business and a global presence which should allow it to grow rapidly over the next 5 years. Its strong IT services practices in Oracle and SAP will also help it to support tier 1 banks' initiatives to adapt their custom platforms for additional outsourcing, including BPO.

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