Ivan Kotzev
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.
His current project is Content Transformation.
Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.
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Reports by Ivan Kotzev:
Alorica - Customer Management Services
Feb 15, 2016 | Vendor Analysis by Ivan Kotzev
Alorica Inc (Alorica) is a privately held firm headquartered in Irvine, California. [...]view this reportdownload abstractTranscom - Customer Management Services
Feb 12, 2016 | Vendor Analysis by Ivan Kotzev
Transcom WorldWide AB (Transcom) is a public company which has been listed on NASDAQ OMX Stockholm since 2001. [...]view this reportdownload abstractAegis - Customer Management Services
Jan 25, 2016 | Vendor Analysis by Ivan Kotzev
Aegis is a privately held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded in 1992 in the U.S., and since 2008 has been fully owned by Essar Group, a $35bn Indian multinational conglomerate. [...]view this reportdownload abstractCSS Corp - Customer Management Services
Jan 25, 2016 | Vendor Analysis by Ivan Kotzev
CSS Corp is a private company headquartered in Chennai, India. Founded as a software development company in 1996, four years later it evolved into a support organization with focus on the high tech sector. [...]view this reportdownload abstract
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Latest blog posts by Ivan Kotzev:
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iQor Repositions for Growth with Trinidad Delivery Center Stage
Oct 25, 2024, by Ivan KotzeviQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinida[...]
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WNS Analytics Innovates Through Productized Services
Oct 11, 2024, by Ivan KotzevIn 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]
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Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024, by Ivan KotzevIn August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]
Commented Tracking service articles:
Concentrix Announces Q4 FY24 Revenues Up 9.7% (Up 1.5% in CC) to $2,448m
Jan 15, 2025 | Financial Results by Ivan Kotzev
Teleperformance Acquires ZP Better Together to Expand into Relay Services
Nov 26, 2024 | Mergers and Acquisitions by Ivan Kotzev
TaskUs Announces Q3 2024 Revenues Up 13.2% to $255.4m
Nov 07, 2024 | Financial Results by Ivan Kotzev
Covisian Acquires Centrinex to Enter Onshore CX Services in U.S.
Nov 05, 2024 | Mergers and Acquisitions by Ivan Kotzev
ibex Announces Q4 2024 Revenues Up 0.1% to $124.5m
Sep 12, 2024 | Financial Results by Ivan Kotzev