Ivan Kotzev
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.
His current project is Content Transformation.
Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.
Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.
Contact Ivan Kotzev
Only NelsonHall clients have access to our analysts and advisors for their expert advice and opinion. To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.
Reports by Ivan Kotzev:
Concentrix - Customer Management Services
Mar 17, 2016 | Vendor Analysis by Ivan Kotzev
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, a $13bn distributor of IT systems, peripherals and system components, software, and complementary products, headquartered in Fremont, California. Concentrix was founded in 1983 in Rochester, New York to provide call center outsourcing, database analysis, and pri [...]view this reportdownload abstractIntelenet Global Services - Customer Management Services
Mar 09, 2016 | Vendor Analysis by Ivan Kotzev
Intelenet is a private BPS provider, headquartered in Mumbai, India offering CMS, F&A, knowledge management, and technology services such as infrastructure management. [...]view this reportdownload abstractEGS - Customer Management Services
Mar 03, 2016 | Vendor Analysis by Ivan Kotzev
Expert Global Solutions (EGS) is a private customer service management organization, headquartered in Plano, Texas. [...]view this reportdownload abstractSutherland Global Services - Customer Management Services
Mar 01, 2016 | Vendor Analysis by Ivan Kotzev
Sutherland Global Services (Sutherland) is a privately held company headquartered in Rochester, New York. [...]view this reportdownload abstracttranscosmos - Customer Management Services
Feb 29, 2016 | Vendor Analysis by Ivan Kotzev
transcosmos Inc. (transcosmos) is a public company which has traded on the Tokyo Stock Exchange since 1992, and is headquartered in Tokyo. The company was founded by Koki Okuda in 1966 under the name Maruei Keisan Center, as a data entry BPO. In 1985, it was incorporated under its current name. transcosmos provides CMS, business process outsourcing [...]view this reportdownload abstract
Latest tweets by Ivan Kotzev:
Follow @Ivan KotzevLatest tweets from our analysts:
Latest blog posts by Ivan Kotzev:
-
iQor Repositions for Growth with Trinidad Delivery Center Stage
Oct 25, 2024, by Ivan KotzeviQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinida[...]
-
WNS Analytics Innovates Through Productized Services
Oct 11, 2024, by Ivan KotzevIn 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]
-
Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024, by Ivan KotzevIn August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]
Commented Tracking service articles:
Concentrix Announces Q4 FY24 Revenues Up 9.7% (Up 1.5% in CC) to $2,448m
Jan 15, 2025 | Financial Results by Ivan Kotzev
Teleperformance Acquires ZP Better Together to Expand into Relay Services
Nov 26, 2024 | Mergers and Acquisitions by Ivan Kotzev
TaskUs Announces Q3 2024 Revenues Up 13.2% to $255.4m
Nov 07, 2024 | Financial Results by Ivan Kotzev
Covisian Acquires Centrinex to Enter Onshore CX Services in U.S.
Nov 05, 2024 | Mergers and Acquisitions by Ivan Kotzev
ibex Announces Q4 2024 Revenues Up 0.1% to $124.5m
Sep 12, 2024 | Financial Results by Ivan Kotzev