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TCS - Advanced Digital Workplace Services 2023

Vendor Analysis

by John Laherty

published on Oct 05, 2023

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Report Overview:

This NelsonHall assessment analyzes TCS' offerings and capabilities in Advanced Digital Workplace Services

Who is this Report for:

NelsonHall’s digital workplace services profile on TCS is a comprehensive assessment of TCS’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital workplace services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of TCS’ digital workplace services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery centers.

Key Findings & Highlights:

TCS is transforming service delivery for the smart workspace of the future across:

  • Agility: omnichannel, smart locker, cloud workspace, and kiosk support
  • Empathy: sentiment analysis, XLAs, auto-heal, immersive learning, and AR assist
  • Productivity: virtual assistant, automation, analytics and insights, remote support, and migration accelerators
  • Sustainability: sustainable workplace, Green IT, wellness, DEI, and talent cloud.

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