login here to get access:
-
order:
- view this reportdownload abstract
Transforming Customer Management Services through Analytics
Oct 04, 2016 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the role of analytics in customer management services consists of 68 pages. [...] - view this reportdownload abstract
Targeting CMS in the Retail Banking Sector
Dec 20, 2016 | Market Analysis by NelsonHall Analyst
NelsonHall’s market analysis of customer management services in the retail banking sector consists of 48 pages. [...] - view this reportdownload abstract
Multi-Channel CMS - Delivering Digital Customer Experience
Mar 28, 2017 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Multi-channel CMS - Delivering Digital Customer Experience consists of 70 pages. [...] - view this reportdownload abstract
Targeting CMS in Telecommunications
Apr 28, 2017 | Market Analysis by NelsonHall Analyst
NelsonHall’s market analysis of customer management services in the telecommunications sector consists of 49 pages. [...] - view this reportdownload abstract
Digital Marketing Services
Oct 20, 2017 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the Digital Marketing Services industry and trends consists of 70 pages. [...] - view this reportdownload abstract
Future of Digital Customer Service within GICs
Feb 13, 2018 | Market Analysis by John Willmott
NelsonHall’s “Future of Digital Customer Service within GICs” report is based on interviews with executives responsible for customer service operations within Global In-house Centers (GICs) in India. The purpose of this study is to assist organizations in understanding the requirements and expectations and visions of India base [...] - view this reportdownload abstract
The Future of Digital Customer Service within Indian Headquartered Companies
Feb 13, 2018 | Market Analysis by John Willmott
NelsonHall’s “Future of Digital Customer Service within Indian-headquartered companies” report is based on interviews with executives responsible for customer service operations within Indian-headquartered companies, with a strong presence in the Indian domestic market. The purpose of this study is to assist organizations in un [...] - view this reportdownload abstract
Customer Experience Services in Travel, Transport, and Hospitality
Feb 14, 2018 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of customer experience services in the travel, transport, and hospitality sectors consists of 84 pages. [...] - view this reportdownload abstract
Digital Customer Experience Services: How India Can Lead the World
Feb 15, 2018 | Market Analysis by Ivan Kotzev
NelsonHall’s “Digital Customer Experience Services – How India Can Lead the World” report is based on interviews with CX Services providers and clients with delivery operations in India. This purpose of the study is to identify the client requirements and providers’ best practices to deliver CX services across the d [...] - view this reportdownload abstract
The Client Vision for Next Generation Customer Service
Feb 15, 2018 | Market Analysis by John Willmott
NelsonHall’s “The Client Vision for Next Generation Customer Service” report is based on interviews with executives with responsibility for customer service operations in the U.S., U.K., and Continental Europe, specifically addressing the customer service visions of executives in each of the energy and utilities, healthcare payer, [...]